Terms of service.
Refund Policy
Our Goal: We want you to be thrilled with your purchase! If you need to return an item, here's what you need to know:
Eligibility: Unopened and unused items in their original packaging are eligible for a full refund within 30 days of purchase receipt.
Defective or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We'll cover the cost of return shipping and provide a replacement or refund.
Return Process:
Contact our customer support at info@spawnpointsupply.com to initiate the return.
Securely repackage the item with the original receipt.
We'll provide a return shipping label or give instructions if you are responsible for return shipping costs.
Refunds: Once we receive your item, we'll inspect it and process your refund. Refunds typically appear on your original payment method within 7-10 business days.
Exceptions:
Digital Downloads: Due to their nature, digital items are non-refundable.
Pre-orders: See our separate Pre-Order Policy for details.
Shipping Policy
Getting Your Gear, Fast!
Shipping Carriers: We partner with different Partners to get the Items as fast as possible to you.
Shipping Options: We offer Standard, Expedited, International. Shipping costs are calculated at checkout based on your location and selected service.
Processing Time: Orders generally process within 1-2 business days. You'll receive a shipping confirmation with tracking information when your order ships.
Customs/Duties: International customers are responsible for any applicable fees.
Important Notes
Pre-Orders: Items marked as pre-orders have estimated shipping dates indicated on the product page.
Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately.
We're Here to Help!
If you have any questions about our shipping or refund policies, please reach out to our friendly support team at info@spawnpointsupply.com.
Pre-Order Policy
Understanding Pre-Orders
Pre-ordering allows you to secure highly anticipated games, gear, or collectibles before they're officially released.
Release dates for pre-ordered items are estimated and subject to change by the manufacturer. We'll do our best to keep you updated!
Your payment will be processed when you place your pre-order.
Our Pre-Order Guarantee
Lowest Price: If the price of a pre-ordered item drops before its release, we'll automatically refund you the difference.
Cancellation: You may cancel your pre-order at any time before it ships for a full refund.
Priority: Pre-orders will generally ship on or before the official release date, depending on our stock allocation.
How it Works
Find an eligible item: Products available for pre-order will be clearly marked.
Place your order: The estimated release date will be shown on the product page.
Updates: We'll notify you of any changes to the expected release date or if your pre-order is ready to ship.
Shipping: Once your pre-ordered item is in stock, it will ship according to your selected shipping method.
Additional Notes
Limited Quantities: Pre-order items may have limited availability - order early to avoid missing out!
Combined Orders: If you combine pre-order items with in-stock items, your entire order will ship when the pre-order items are available.
Questions?
Contact our customer support team at info@spawnpointsupply.com or us our “contact us” form for any questions about pre-orders.